Case Studies CCTV
Domestic CCTV
During 2024, the DPC received 157 complaints from individuals regarding the use of recording devices, for example domestic CCTV systems and smart doorbells by private individuals to protect their homes and property.
See More InformationFailure to respond to a request for CCTV footage
The DPC received a complaint from an individual who had made an access request to a transport company. They sought a copy of CCTV footage of an accident they were involved in with one of the transports company’s buses. The individual did not receive a response to this request.
See More InformationUse of CCTV to monitor waiting area without adequate transparency measures
An individual was employed at a medical practice, which used CCTV footage ofthe waiting room to assess patient waiting times. When the medical practice was reviewing the CCTV footage, in the presence of the employee, the employee realised that their image had been recorded by the CCTV system throughout their employment without being aware of it. The individual tried to resolve the issue with the medical practice but was ultimately dissatisfied with the response they received and contacted the DPC to make a complaint.
See More InformationCCTV in Restrooms
Each year the DPC receives numerous queries and complaints from various individuals complaining specifically about the use of CCTVs in restroom areas by various organisations such as public houses, nightclubs, restaurants and transport depots.
See More InformationFair processing complaint relating to CCTV in the workplace
An individual raised a concern with their employer in the beauty industry regarding what they believed was excessive use of CCTV cameras in the workplace. The individual stated that they were not informed that the cameras were being installed and had concerns that the devices were capable of recording both audio and video. In response to their concerns, the organisation advised the individual that the cameras were installed for the safety of staff and that no audio was recorded.
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