One-Stop-Shop Cross-Border Complaints Statistics Report
26th September 2022
In the interests of accountability and transparency, in March 2022, the Data Protection Commission (DPC) published a report providing a detailed fact-based overview and statistical analysis of the DPC’s handling of One-Stop-Shop (OSS) complaints in the period May 2018 to end 2021.
This report updates the March 2022 publication with metrics and statistical analysis for the period 25 May 2018 to 19 September 2022. The report provides an overview of the cross-border complaint handling processes employed by the DPC and the associated metrics, including, the number of complaints received, numbers concluded, and outcomes achieved. For full context, the DPC has received almost 20,000 complaints since the GDPR came into application of which over 17,000 have been concluded.
The report illustrates that:
- 1,278 valid cross-border complaints have been received by the DPC; 1,091 (85%) as lead supervisory authority (LSA) and 187 (15%) as a concerned supervisory authority (CSA).
- 678 (62%) cross-border complaints handled by the DPC as the LSA were originally lodged with another supervisory authority and transferred to the DPC.
- 73% of all cross-border complaints handled by the DPC as the LSA since May 2018 have been concluded, with 88% of those received in 2018, 87% in 2019, 72% in 2020 and 52% in 2021 now concluded.
- Of the 798 concluded cross-border complaints handled by the DPC as the LSA, 659 (83%) were resolved through amicable resolution in the interests of the complainant.
- 56 (19%) open cross-border complaints are linked to an inquiry and will be concluded on the finalisation of the inquiry. Over half of the remaining 71 open complaints from 2018 and 2019 are linked to an inquiry.
- 87% of all cross-border complaints handled by the DPC as the LSA relate to just 10 data controllers.
- 48% of complaints transferred by the DPC to other EU/EEA LSAs (excluding the UK) have been concluded.