Customer Service Charter

The Data Protection Commission (DPC) is the national independent authority in Ireland with responsibility for upholding the fundamental right of the individual to have their personal data protected. The statutory powers, duties and functions of the DPC are as established under the Data Protection Acts 1988 to 2018. The DPC is a “Supervisory Authority” under the EU data protection legal framework which applies across the EU from 25 May 2018. The new framework comprises the General Data Protection Regulation (GDPR) and a Directive (2016/680) concerning personal data processing in a law enforcement context (Law Enforcement Directive).

Further information is available on our website or by contacting our Office by phone 076104800.

Purpose of this charter

This charter sets out the standard of service we aim to provide for you, our customer. As a customer, you may be either a data subject (i.e. an individual) or a data controller (an organisation that collects and controls personal data) or a data processor (an organisation carrying out a task involving the use of personal data, on behalf of a data controller) or a representative of one of these. As an organisation, we measure and evaluate our performance against these standards and we report on these each year in our Annual Report. We aim for a relationship with our customers that is characterised by courtesy, efficient and effective service delivery and the minimum of delay. 

Full document

* This Interim Customer Charter is in the process of being updated in the context of the coming into force of the General Data Protection Regulation.