Registry Details for 'BT Communications Ireland Limited (t/a BT)'
| Company Name: | BT Communications Ireland Limited (t/a BT) |
| Ref Number: | 4478/A |
| Reg Type: | DC |
| Company Address: | No 2 Grand Canal Plaza Upper Grand Canal Street Dublin 4 |
| Contact: | RuthMurphy |
| Purpose: | (A) Provision of telecommunications services to customers(B) Advertising and marketing(C) Staff Administration (D) Other (collection of monies owed and liability claims) (E) Administration of BT Young Scientist and Technology Exhibition (F) Field engineering and network repairs |
| Continuation Due Date: | 18/04/2018 |
| Description: | (A) Provision of telecommunications services: (1) Customer Account Administration: Including but not limited to name, telephone numbers, e-mail address, address (including length of time residing at address), residential status, date of birth, customer account number, products/services ordered, National Directory Database status, job title, passwords, date of account initiation, call recordings/communications with company, authorised persons on account, Eircom account number, telephone number for accessing the internet, any personal information inserted onto personal webpages by a small number of legacy customers of our consumer ISP services which are in 'care and maintain' mode, email username and password; logfiles recording date, duration, IP address, A number and B number, delivery status of mails, incoming mail, radius logfiles; and biometric data of customer personnel for secure site access purposes (2) Customer Billing: Billing method, bank account details, credit card details, details of calls made (number dialled, date, time and duration) and internet activity, billing/payment history, account status, contact history, service history, equipment supplied, usage history, contract documentation. (B) Advertising and marketing: Contact details (name, address, email address, telephone numbers), customers marketing preference, services or products. (C) Staff Administration:Including but not limited to staff name, contact details (address, email address, telephone numbers) job title, business section, location, telephone extension number, personnel/payroll number, salary details, PPSN, annual and sick leave records, accident reports, date of birth, details of next of kin, performance review information, disciplinary record, pension details, share scheme details, salary review information, employee corporate credit card details, health cover details, training records, cv and interview records, reference checks, educational qualifications, languages, volunteer activities, telephone records, internet usage records, nationality, gender, marital status, dependants, disabilities, ethnicity, age, religious beliefs and sexual orientation (for equal opportunity monitoring) photograph, copy of passport or other identification document, citizenship, details of work permit, bonus, benefits, tax certificates, banking details, employment status and type, employment contract, length of service, attendance records, trade union membership, GPS location data for fleet vehicles, copy of drivers licence, CCTV footage, phone recordings where prior notification is given, biometric data for specific site access purposes. (D)Other (Collection of monies owed and liability claims):(1) Debt Collection data: contact details, account number, bank account details, account status, contact history, correspondence, service history, billing/payment history, product/service/equipment supplied, Eircom account number, details of calls made (number dialled, date, time and duration) and internet activity ( 2) Claims: contact details, date of birth, claim details, medical reports in the context of litigation, expert reports, employment details. (E) BT Young Scientist and Technology Exhibition:Names, contact details (address, email address, telephone numbers), date of birth, photographs, interview film and recording material, school details, project proposal and overview, teachers contact details. (F) Deploying a field scheduling tool to optimise work allocation and capacity planning, support health and safety and improve customer service.Data: Engineer name, title, Employee Identification Number and a unique ID in the tool, login/logoff times to the tool, the type and details of each task, the associated task status, including task start and end times, the number of tasks completed per day, location and travel times between points. |
| Disclosees: | (A) Provision of telecommunication services to customers: Regulatory Authorities; Emergency and security services following proper request; Customers'' legal and other authorised representatives; Auditors; Banks and financial institutions for direct debit processing; Print houses for processing invoices; Supplier of subscriber management and billing systems; Other licensed operators for the provision of services or interconnect charges; National Directory Database and other licensed operators for caller identity purposes; Sub-contractors working on our behalf in the provision of services (B) Advertising and marketing:Direct marketing agencies; and tele-marketing agencies (C) Staff Administration:Payroll management company; HR Service Provider; Companies within the BT Group for reporting purposes; Employers past and prospective regarding references with consent; Legal and Regulatory authorities as required by law; Agents and representatives of employee and family relatives; Other professional advisors including pension administrator, healthcare providers, trustees of pension funds, travel assistance providers; a third party where TUPE is required by law; customers where biometric data collected for specific site access purposes (D) Other (collection of monies owed and liability claims): Debt collection agencies; Customers'' legal and other representatives; Legal and Regulatory authorities as required by law; Auditors and other outside professional advisors; External legal advisors; Insurance company and brokers; Legal cost accountants (E) BT Young Scientist and Technology Exhibition:Media; Service providers for administration purposes; Print houses for mailings to competitors (F) Service providers for administration purposes; HR Service Provider; legal and regulatory authorities as required by law; external legal advisors; insurance company and brokers. |
| Transfers Abroad: | Yes Country : India India: (1) customer data; purpose = IT, Finance and Accounting outsourcing (2) Employee data; purpose = HR, Finance and Accounting outsourcing. USA and Canada: (1) Customer data; purpose = for processing by a 3rd party supplier used in provision of products for business customers, for advertising and marketing, hosted in the cloud (2) employee data; purpose = for timekeeping, hosted in the cloud.Worldwide: data transferred wihtin the BT Group of Companies. Purpose = general business requirements. |
