| Company Name: |
Carphone Warehouse Ireland Mobile Limited (trading as iD)
|
| Ref Number: |
15558/A |
| Reg Type: |
DC
|
| Company Address: |
3rd Floor Office Suite Omni Park Shopping Centre Santry, Dublin 9 |
| Contact: |
JohnCrowther
|
| Purpose: |
Purposes a: Provision of mobile telecommunications services to Irish consumers Purposes b: Human Resource/staff administration
|
| Continuation Due Date: |
15/07/2018
|
| Description: |
Application 1: 1. Provision of telecommunications Services Personal data is obtained, stored and otherwise processed in the course of managing customer applications to avail of our services; administering customer accounts i.e. billing, customer care etc; analysing data to administer and enhance the overall service i.e. network management, product and service development, marketing strategy , customer retention; credit, fraud management etc. complying with lawful and regulatory requirements for provision of traffic information used to provide bill pay and prepay mobile telecommunications services. Description of Personal data 1: To set up and administer customer accounts a range of personal data is processed. This includes: Customer Name; Address; Date of Birth; Authorised contact information; Employment details; ID validation such as passport and drivers licence; address validation such as utility bills, bank statements; Contact telephone numbers; email address, Marketing preferences; National Directory Database preference; Bank Details; Credit and Debit card information; Top up details and balance; account balances; Log in and password for front end applications; iD Account number; Other operator account number; Customer password; Contact history; tariff details; details of traffic information for calls, texts, MMS and data usage; caller iD status; phone number(MSISDN); International Mobile Subscriber Identity (IMSI); IMEI number; subscription settings (barring, diverts); Voicemail (messages/greeting/PIN); Location Information such as Cell iD international roaming information; recordings of calls to our call centre;. Certain data will be used for business planning including management of the network, staff resourcing decisions, product and service development; fraud prevention;Application 3: 2. Human Resources/Staff Administration Personal data is obtained from prospective employees and employees who are engaged to support delivery of mobile services. Description of Personal data 3: A range of data is collected to support staff administration. This includes staff contact information, date of birth; details on next of kin, PPSN numbers; CVs ; reference checks, ID information; health insurance information; pension information; salary information; bank details and performance review information |
| Disclosees: |
Application 1: Provision of telecommunications Services Disclosees 1: Data is shared with other companies in the Dixons Carphone Group as necessary; with telecommunications operators for the purpose of routing telecommunications services and porting numbers; through caller id presentation; for the National Directory Database; on foot of any legal and regulatory obligations enforced by the Commission for Communications Regulation, the Office of the Data Protection Commissioner the Permanent Defence Forces, An Garda Siochana; to international roaming partners; to our agents and subcontractors that assist us in the provision and marketing of our services; to our audit tax and legal advisers as necessary; |
| Transfers Abroad: |
Yes |
|
Description of data 1: Information provided by customer in their application for services and call traffic information Purpose of transfer 1: Application information will be transferred to the USA for the purpose of applications assessment by certifed safe harbour third party. Information is also transferred to global roaming partners in the course of provision of roaming services |
