2005 Case Studies
A number of staff in a public institution submitted complaints that the biometrics time and attendance system installed by the public institution involved an unreasonable intrusion on their privacy.
Case Study 2 - I received a complaint from a data subject who had not been given copies of medical reports, commissioned from independent specialists by a life assurance company in connection with her on-going income continuance claims.
Access request – legal advice that it should not be granted because of High Court proceedings – compliance following intervention by Office.
A School Manager complained to me about disclosure to the school Principal of his personal data contained in the report of an unannounced visit by a school inspector under the terms of the Education Act 1998.
I received a complaint from a member of the Dáil, who had concerns about the privacy implications of forms of authorisation which applicants for local authority housing were required to sign.
I received a number of complaints against Stein Travel about the marketing of a Stein Travel/MBNA credit card. It transpired that Stein Travel had provided all the relevant contact data of its customers to MBNA.
I received a complaint against AIB Bank that unnecessary personal data relating to employment and salary were asked for by the Bank on opening a Savings Deposit Account.
I received a complaint concerning one of the CCTV cameras on the Luas line which the complainant stated completely overlooked his back garden, giving rise to the feeling that the family were under constant surveillance and were unable to enjoy their private property because of the presence of the camera.
I received a complaint from a public hospital patient whose data had been disclosed to the National Treatment Purchase Fund (NTPF).
marketing activity of a telecommunications service provider caused a number of complaints to be made to my office in the middle of the year. It was claimed that Blueridge Telecom Systems, trading as Optic Communications (Optic), was making persistent marketing phone calls despite being told not to call again.
A number of complaints were made to my office in March 2004 about a marketing campaign that promoted a game of fortune by contacting mobile phones.
There is a noticeable increase in the use of text marketing services as a promotional tool in the retail and leisure sectors. During 2005 a number of such promotions were the subject of complaints to my office and I will focus on one particular example in order to highlight the potential problems.