The complainant booked an airline ticket from Ryanair, a major 'low-cost' carrier, on the internet using her credit card. However, the charge did not appear on her subsequent credit cards bills. Over ten months later, however, she booked another flight with the same airline. Her next credit card bill included two charges.......
A person complained to me that a law firm, which had processed sensitive personal data relating to her mental health, was not duly registered under section 16 of the Data Protection Act, 1988. She complained that the firm was therefore committing offences against her under the Act, and she was anxious that the firm should delete all sensitive personal data relating to her from their computer systems.
Employee performance ratings disclosed to other staff inadequate security. I received a letter of complaint from a number of employees within a particular company. It appeared that the company had created a computer file setting out performance assessment reports for individual members of staff. The file of which staff members had been unaware was accessible throughout the company to a wide range of line managers, including managers who had no role in relation to the staff members in question.
Identification of source of personal data lack of co-operation issue of enforcement notice This case study provides a useful example of a matter which could have been disposed of easily at the outset, but which was protracted due to lack of cooperation from a data controller in this case a solicitor. The case also demonstrates that, where I consider that an important issue is at stake, I am prepared to have full recourse to my legal powers until I reach a satisfactory conclusion.
The complainant received a letter from his insurance company, informing him of their new credit card, and enclosing an explanatory booklet and application form. The complainant duly completed and returned the application form. Subsequently, he was contacted by a bank in connection with his credit card application.
Unwanted direct marketing mailings and telemarketing failure to delete details from direct marketing databases Eircom the practice of 'teleappending' fair processing incompatible purpose A number of individuals contacted my Office to complain about the receipt of direct marketing contacts from MBNA Bank, a financial institution specialising in credit cards.
Use of details from a previous transaction without consent fair obtaining transparency - retention period A customer of a car rental company alleged that the company had used his credit card data obtained in a previous transaction to process a disputed charge without his consent, and in spite of his objections to the charge.
Disclosure of donors' details to a financial institution pro-active investigation unfair obtaining consent Members of the public alerted a national phone-in radio show to the fact that they had been receiving mailings from a financial institution, which appeared to be aware that the individuals had made donations to Concern, a respected national charitable organisation.
Victim Support is a voluntary organisation which provides support, comfort and counselling to people who have been the victims of crime. The organisation receives funding from the Department of Justice, Equality and Law Reform to assist in its invaluable work; but, as an independent legal entity, it is not an agent of that Department or of An Garda Sνochαna.